If irregularities are observed, who should be informed first?

• A. Commander
• B. SCCM
• C. Captain
• D. Ground staff

Answer: (B)

When irregularities occur on board, the first point of contact for cabin crew is the SCCM because this role acts as the on‑board coordinator for cabin safety and a direct liaison between the crew and the flight deck. The SCCM is trained to triage the situation, gather essential details, and decide what needs to be escalated and to whom, ensuring the right actions are taken quickly without overwhelming the cockpit with every minor report. From there, the SCCM informs the Commander/Captain and, if needed, brings in ground support or medical teams, coordinating the response so that flight safety decisions are made with clear, accurate information. While the Captain will ultimately make final safety decisions, informing the SCCM first ensures a structured, efficient flow of information and proper use of the established escalation channel.